1. Final Sale Policy
Due to the custom nature of fine art printing and the exclusivity of limited-edition runs, all sales are final. We do not offer refunds, returns, or exchanges for "change of mind" or buyer's remorse once an order has been placed and processed.
2. Damaged or Defective Items
We take great care in packaging your artwork to ensure it arrives in perfect condition. However, if your print is damaged during transit, we will provide a replacement at no additional cost.
To be eligible for a replacement, you must:
- Contact us via email within 48 hours of the delivery timestamp.
- Provide clear, high-resolution photographs of the damaged packaging (before opening, if possible).
- Provide clear photographs of the damage to the print itself.
Once your claim is reviewed and approved, we will ship a replacement of the same edition number (if available) or the next available number in the series.
3. Non-Returnable Scenarios
We cannot offer replacements or refunds if:
- The shipping address provided at checkout was incorrect.
- The print was damaged after being removed from its original packaging (e.g., during framing or hanging).
- The claim is made after the 48-hour notification window.
4. Cancellations
Orders are sent to our professional print house shortly after they are placed. Therefore, cancellations are only possible within 2 hours of purchase. After this window, the sale is considered final.